1. Access to GP Services

    Report -

    We received intelligence through engagement activities and our Information & Signposting service that people were experiencing difficulties in making appointments at their GP surgeries.

  2. Annual Report 2013-14

    Report -

    Find out our highlights from 2013 to 2014, including who we engaged with, our focus areas, and our impacts.

  3. Aapna Services

    Report -

    We visited Aapna Services in Middlesbrough on Monday 26 February 2018 to speak to a ladies group who currently meet three times a week.

  4. BAME (Black, Asian and Minority Ethnic Weight Management

    Report -

    Engagement carried out by Healthwatch Middlesbrough during autumn of 2013 indicated that there was a lack of awareness and understanding of what services are available to support people with weight management, particularly within the BAME community.

  5. Cancer Screening Uptake in Middlesbrough

    Report -

    We aimed to gather the views of local people who had accessed screening services and those who had not in order to determine what was working well and what could be improved in the current provision.

  6. Communication of Outpatient Appointments at The James Cook University Hospital

    Report -

    Throughout 2016, Healthwatch Middlesbrough received feedback from members of the public concerning a lack of communication regarding outpatient appointments from The James Cook University Hospital (JCUH).

  7. Discharge and Medication Supply at The James Cook University Hospital

    Report -

    The aim of this investigation was to gather views and experiences from patients who had recently been admitted to The James Cook University Hospital to determine if long waiting times for medication supply was resulting in delays in discharge.

  8. North Ormesby Health Village Sexual Health Services - Enter and View

    Report -

    We had received complaints regarding staff attitudes at North Ormesby Health Village towards some young people accessing the service. We decided to carry out an Enter and View to observe a regular drop-in clinic.

  9. James Cook University Hospital - Ward 12 Enter and View

    Report -

    We received a complaint regarding Ward 12 at The James Cook University Hospital which had been routed via the Department of Health, CQC and Healthwatch England.

  10. Evaluation of the Eye Clinic Liaison Officer Service at James Cook University Hospital

    Report -

    The Eye Clinic Liaison Officer (ECLO) service at James Cook University Hospital provides support to people with sight loss. The aim of this work was to gather the views of service users to evaluate the benefits and impact of the service.

  11. A Focus on Hearing Loss

    Report -

    During August 2017 we received information from Middlesbrough Deaf Centre, highlighting issues affecting some of their service users in accessing various health and social care services.

  12. Making Middlesbrough more Dementia Friendly

    Report -

    In England, it is estimated that 676,000 people have dementia. The Government has stated that it has made significant progress by doubling investment in research, recruiting 1 million Dementia Friends and giving NHS staff specialist training.

  13. NHS 111 Service Feedback

    Report -

    We regularly attend the North East Ambulance Service Healthwatch Forum. At a previous meeting, we were informed that the next meeting would focus on the 111 service and that this would involve a discussion and opportunity to feed back local views.

  14. Patient Experience of Outpatient Services at The James Cook University Hospital

    Report -

    Outpatient services have been identified as a priority for NHS South Tees Clinical Commissioning Group. We were approached by NHS South Tees Clinical Commissioning Group to support them to complete this piece of work.

  15. Access to Sexual Health Services in Middlesbrough

    Report -

    The aim of the investigation was to look at the public’s experience in accessing Sexual Health Services in Middlesbrough. We wanted to ascertain what is currently working well, identify any gaps in services and look at what could be improved upon.

  16. Shaping Mental Health Services Together

    Report -

    We hosted an event on Wednesday 16 March in collaboration with North East Together and Voices for Choices. The main purpose of the event was to gather views and experiences of those who access mental health services in the locality.

  17. Strengthening Voices

    Report -

    The main purpose of this event was to present our third annual report and to gather opinions from the public through workshop activities on how they wanted to engage with the providers of health and social care services.

  18. 'Your Experience' Survey of Local Hospitals

    Report -

    We asked 41 patients from Redcar Primary Care Hospital and James Cook University Hospital about their experiences of appointments.

  19. Code of Conduct

    Report -

    This Code of Conduct provides guidance on the responsibilities and conduct expected from our Partnership Board Members.

  20. Communication Strategy

    Report -

    Our Communication Strategy outlines how we will engage and communicate effectively with our stakeholders and communities.

  21. Terms of Reference - Revised June 2023

    Report -

    This refers to a range of protocols, supporting working arrangements, detailed in appropriate policies and frameworks. In the event of any inconsistency, contradiction or disagreement on the Governance arrangements, these Terms will prevail.

  22. NHS Long Term Plan Engagement

    Report -

    At a time of increasing pressure on NHS services and financial budgets, this research highlights how people want to be more involved in the management of their care and to make joint decisions with professionals.

  23. NHS Long Term Plan Focus Group: Aapna Services

    Report -

    We held a focus group to discuss the NHS Long Term Plan at Aapna Services, a registered charity working closely with people from ethnic minority backgrounds who are socially excluded on the grounds of their ethnicity, religion, belief or creed.

  24. Evaluation of the Audiology Department at James Cook University Hospital

    Report -

    We conducted an Enter & View at the Audiology Department at James Cook University Hospital to see how patients with hearing loss are supported.

  25. Healthwatch Middlesbrough Complaints Policy

    Report -

    Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

  26. NHS Long Term Plan Focus Group: Regional Refugee Forum (NE)

    Report -

    This focus group was held at Newport Hub with members of the Regional Refugee Forum’s Health Working Group. All members of the group were either going or had been through the asylum seeker application process.

  27. NHS Long Term Plan Focus Group: Special Education Needs & Disabilities

    Report -

    We established links with two different community groups that engage with parents and carers of Special Educational Needs and Disability (SEND) children and young people, and invited them to attend focus groups.

  28. Response to Core Capabilities Framework for Supporting Autistic People Consultation

    Report -

    A new Autism Core Capabilities Framework is being developed to provide workforce training programmes aimed at improving the lives of children, young people and adults with autism.

  29. NHS Long Term Plan - Local Engagement Report

    Report -

    At a time of increasing pressure on NHS services and financial budgets, this research highlights how people want to be more involved in the management of their care and to make joint decisions with professionals.

  30. NHS Long Term Plan Focus Group: Special Education Needs & Disabilities - Version 2

    Report -

    The following report has been shared at the South Tees Health and Wellbeing Executive and Live Well Board. We have produced a second version taking into account feedback from relevant members which have been highlighted in pink throughout the report.