Knowing how to make a complaint

Making a complaint can be a daunting task, so knowing who you can complain to and what to do is essential. 

We can help you. We've worked with Healthwatch England to produce straightforward advice will guide you through the process from knowing who to talk to, top tips on what to do and what you can expect from services in response. 

Read our complaints advice

You can also contact us to find out how to get help with making your complaint.

Independent Complaints Advocacy

Every area of England has an independent NHS complaints advocacy service funded by the local authority. 

NHS Advocacy is provided by North East NHS Independent Complaints Advocacy (ICA), supporting individuals complaining about the NHS.

Find out more

Patient Advice Liaison Service 

Patient Advice Liaison Service (PALS) offers confidential advice, support and information on health matters. It provides a point of contact for patients, families and carers.

PALS do not investigate individual complaints but can give you general advice about the NHS complaints procedure.

Contact PALS service