Who we are
The organisation holding the Healthwatch Middlesbrough contract is Pioneering Care Partnership (PCP).
PCP is a multi-award winning health and wellbeing charity operating across the North East. For further information please visit www.pcp.uk.net. Registered charity No. 1067888. Company registered in England No. 3491237. Registered address: Pioneering Care Centre, Carers Way, Newton Aycliffe, County Durham. DL5 4SF. © Pioneering Care Centre.
Healthwatch Middlesbrough uses the Healthwatch Trademark when undertaking our statutory activities as covered by this licence.
What we do
Healthwatch Middlesbrough is the independent voice for people who use health and social care services in Middlesbrough. We support anyone living locally who wants to share their experiences or needs help navigating care.
Our role is to make sure your views shape better services by listening to what works and what needs improvement. We provide free, confidential advice and signposting to help you find the right support, whether that’s GP services, hospitals, social care, or community resources. Based at Thorntree Community Hub and Library, we work across the community through events, consultations, and visits to care settings, as well as by phone and online.
Healthwatch is here because people’s experiences matter—your feedback helps decision-makers improve care for everyone. If you’re unsure where to turn, just ask us.
How we do this
We are here to listen to what you like about services and what you think could be improved. No matter how big or small the issue, we want to hear about it.
This is done through our:
- Information and signposting service - People can contact us with any queries or concerns about health and social care services.
- Focussed community consultations, surveys and attending events - Talk to local people individually and in groups about their experiences of health and social care services.
- Enter and View activities - We have the legal power to visit health and social care services to see them in action, this is called an ‘Enter and View’. It offers an opportunity for us to speak to patients, public, their families and staff.
- Positive relationships with professionals working in the heart of communities who provide regular feedback about what people are telling them and experiencing. This network is called Together Connect.
All of these activities help us to:
- Identify and highlight what is working well.
- Recommend improvements for specific service areas.
Our focus
Our priorities change every year to reflect what’s important to local people which is based on what you tell us.
2025-2026 priorities
