News and reports

Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed.

Five people and groups have been shortlisted for a national award that celebrates local people who, through their dedication, have helped improve health and care for their community.

This refers to a range of protocols, supporting working arrangements, detailed in appropriate policies and frameworks. In the event of any inconsistency, contradiction or disagreement on the Governance arrangements, these Terms will prevail.

Our Communication Strategy outlines how we will engage and communicate effectively with our stakeholders and communities.

The number of people being cared for in their own homes is increasing but what should you expect from home care services?

A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.

Everyone should be able to access good quality NHS dental services. Take a look at our top tips to help you get the most out of your next dental appointment.

We hosted an event on Wednesday 16 March in collaboration with North East Together and Voices for Choices. The main purpose of the event was to gather views and experiences of those who access mental health services in the locality.

The aim of this investigation was to gather views and experiences from patients who had recently been admitted to The James Cook University Hospital to determine if long waiting times for medication supply was resulting in delays in discharge.

We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP.

We had received complaints regarding staff attitudes at North Ormesby Health Village towards some young people accessing the service. We decided to carry out an Enter and View to observe a regular drop-in clinic.