1. Communication of Outpatient Appointments at The James Cook University Hospital

    Report -

    Throughout 2016, Healthwatch Middlesbrough received feedback from members of the public concerning a lack of communication regarding outpatient appointments from The James Cook University Hospital (JCUH).

  2. Evaluation of the Eye Clinic Liaison Officer Service at James Cook University Hospital

    Report -

    The Eye Clinic Liaison Officer (ECLO) service at James Cook University Hospital provides support to people with sight loss. The aim of this work was to gather the views of service users to evaluate the benefits and impact of the service.

  3. The Accessible Information Standard - What you can expect from services

    Advice and Information -

    A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.

  4. What should you expect from home care services?

    Advice and Information -

    The number of people being cared for in their own homes is increasing but what should you expect from home care services?

  5. Patient Experience of Outpatient Services at The James Cook University Hospital

    Report -

    Outpatient services have been identified as a priority for NHS South Tees Clinical Commissioning Group. We were approached by NHS South Tees Clinical Commissioning Group to support them to complete this piece of work.

  6. Healthwatch Middlesbrough Complaints Policy

    Report -

    Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

  7. Evaluation of the Audiology Department at James Cook University Hospital

    Report -

    We conducted an Enter & View at the Audiology Department at James Cook University Hospital to see how patients with hearing loss are supported.

  8. NHS Long Term Plan Focus Group: Aapna Services

    Report -

    We held a focus group to discuss the NHS Long Term Plan at Aapna Services, a registered charity working closely with people from ethnic minority backgrounds who are socially excluded on the grounds of their ethnicity, religion, belief or creed.

  9. Registering with your GP: understanding your rights

    Advice and Information -

    People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register.

  10. NHS Long Term Plan Focus Group: Special Education Needs & Disabilities

    Report -

    We established links with two different community groups that engage with parents and carers of Special Educational Needs and Disability (SEND) children and young people, and invited them to attend focus groups.

  11. NHS Long Term Plan Focus Group: Regional Refugee Forum (NE)

    Report -

    This focus group was held at Newport Hub with members of the Regional Refugee Forum’s Health Working Group. All members of the group were either going or had been through the asylum seeker application process.

  12. Thank you: Local people tell us what they think would make the NHS better

    News -

    We want to say a huge thank you to everyone who has shared their feedback with us about the local implementation of the NHS Long Term Plan.

  13. Read Our Volunteer Stories

    Blog -

    Read about our volunteers' current engagement work, and how they help us.

  14. Response to Core Capabilities Framework for Supporting Autistic People Consultation

    Report -

    A new Autism Core Capabilities Framework is being developed to provide workforce training programmes aimed at improving the lives of children, young people and adults with autism.

  15. NHS Long Term Plan - Local Engagement Report

    Report -

    At a time of increasing pressure on NHS services and financial budgets, this research highlights how people want to be more involved in the management of their care and to make joint decisions with professionals.

  16. Have Your Say on How Doctors Collect Patient Feedback

    News -

    The General Medical Council would like to get your thoughts on proposed changes to how doctors collect and reflect on patient feedback.

  17. NHS Long Term Plan Engagement

    Report -

    At a time of increasing pressure on NHS services and financial budgets, this research highlights how people want to be more involved in the management of their care and to make joint decisions with professionals.

  18. Find out what people had to say on the future of NHS services

    News -

    Thousands of people in the North East and North Yorkshire have had a say on the future of NHS services in their communities in the Healthwatch #WhatWouldYouDo campaign.

  19. Do you live with Crohn's or Colitis? Have your say on your IBD care!

    News -

    A new IBD Patient Survey has launched, encouraging everyone with Crohn’s or Colitis to make their voice heard and feed back on the care they receive.

  20. Government announces nationwide NHS capital investment

    News -

    NHS Providers have released a briefing containing details of new NHS capital funding and a pensions announcement.

  21. Do you need help getting to hospital?

    Advice and Information -

    Find out what support is available to help you travel to your hospital appointments

  22. Thinking about end of life care for you and your family

    Advice and Information -

    End of life care is support for people who are in the last months or years of their life. The guidance on the NHS website helps you know what to expect, how to plan ahead and how to manage your day to day decisions.

  23. Making a complaint about social care services – what should you expect?

    Advice and Information -

    Here we look at six things you should expect when making a complaint about social care services.

  24. Middlesbrough Local Offer

    News -

    Find out about the Local Offer in Middlesbrough, and how it can support young people with special educational needs and disabilities.