1. James Cook University Hospital - Ward 12 Enter and View

    Report -

    We received a complaint regarding Ward 12 at The James Cook University Hospital which had been routed via the Department of Health, CQC and Healthwatch England.

  2. Access to GP Services

    Report -

    We received intelligence through engagement activities and our Information & Signposting service that people were experiencing difficulties in making appointments at their GP surgeries.

  3. Cancer Screening Uptake in Middlesbrough

    Report -

    We aimed to gather the views of local people who had accessed screening services and those who had not in order to determine what was working well and what could be improved in the current provision.

  4. Access to Sexual Health Services in Middlesbrough

    Report -

    The aim of the investigation was to look at the public’s experience in accessing Sexual Health Services in Middlesbrough. We wanted to ascertain what is currently working well, identify any gaps in services and look at what could be improved upon.

  5. Making Middlesbrough more Dementia Friendly

    Report -

    In England, it is estimated that 676,000 people have dementia. The Government has stated that it has made significant progress by doubling investment in research, recruiting 1 million Dementia Friends and giving NHS staff specialist training.

  6. North Ormesby Health Village Sexual Health Services - Enter and View

    Report -

    We had received complaints regarding staff attitudes at North Ormesby Health Village towards some young people accessing the service. We decided to carry out an Enter and View to observe a regular drop-in clinic.

  7. 10 top tips to get the most out of your GP appointment

    Advice and Information -

    We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP.

  8. Discharge and Medication Supply at The James Cook University Hospital

    Report -

    The aim of this investigation was to gather views and experiences from patients who had recently been admitted to The James Cook University Hospital to determine if long waiting times for medication supply was resulting in delays in discharge.

  9. Shaping Mental Health Services Together

    Report -

    We hosted an event on Wednesday 16 March in collaboration with North East Together and Voices for Choices. The main purpose of the event was to gather views and experiences of those who access mental health services in the locality.

  10. Strengthening Voices

    Report -

    The main purpose of this event was to present our third annual report and to gather opinions from the public through workshop activities on how they wanted to engage with the providers of health and social care services.

  11. NHS 111 Service Feedback

    Report -

    We regularly attend the North East Ambulance Service Healthwatch Forum. At a previous meeting, we were informed that the next meeting would focus on the 111 service and that this would involve a discussion and opportunity to feed back local views.

  12. 10 top tips to get the most out of your dental appointment

    Advice and Information -

    Everyone should be able to access good quality NHS dental services. Take a look at our top tips to help you get the most out of your next dental appointment.