1. James Cook University Hospital - Ward 12 Enter and View

    Report -

    We received a complaint regarding Ward 12 at The James Cook University Hospital which had been routed via the Department of Health, CQC and Healthwatch England.

  2. Access to GP Services

    Report -

    We received intelligence through engagement activities and our Information & Signposting service that people were experiencing difficulties in making appointments at their GP surgeries.

  3. Cancer Screening Uptake in Middlesbrough

    Report -

    We aimed to gather the views of local people who had accessed screening services and those who had not in order to determine what was working well and what could be improved in the current provision.

  4. Access to Sexual Health Services in Middlesbrough

    Report -

    The aim of the investigation was to look at the public’s experience in accessing Sexual Health Services in Middlesbrough. We wanted to ascertain what is currently working well, identify any gaps in services and look at what could be improved upon.

  5. Making Middlesbrough more Dementia Friendly

    Report -

    In England, it is estimated that 676,000 people have dementia. The Government has stated that it has made significant progress by doubling investment in research, recruiting 1 million Dementia Friends and giving NHS staff specialist training.

  6. North Ormesby Health Village Sexual Health Services - Enter and View

    Report -

    We had received complaints regarding staff attitudes at North Ormesby Health Village towards some young people accessing the service. We decided to carry out an Enter and View to observe a regular drop-in clinic.

  7. 10 top tips to get the most out of your GP appointment

    Advice and Information -

    We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP.