Communication Strategy front cover
Communication Strategy
Our Communication Strategy outlines how we will engage and communicate effectively with our stakeholders and communities.
1 January 2018
Report
Terms of Reference front cover
Terms of Reference
This refers to a range of protocols, supporting working arrangements, detailed in appropriate policies and frameworks. In the event of any inconsistency, contradiction or disagreement on the Governance arrangements, these Terms will prevail.
1 January 2018
Report
Patient Experience of Outpatient Services Report front cover
Patient Experience of Outpatient Services at The James Cook University Hospital
Outpatient services have been identified as a priority for NHS South Tees Clinical Commissioning Group. We were approached by NHS South Tees Clinical Commissioning Group to support them to complete this piece of work.
1 September 2017
Report
Elderly woman smiling face on to the camera
What should you expect from home care services?
The number of people being cared for in their own homes is increasing but what should you expect from home care services?
29 August 2017
Advice and Information
Woman helping an elderly man use a IPad
The Accessible Information Standard - What you can expect from services
A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.
31 July 2017
Advice and Information
ECLO Report Front Cover
Evaluation of the Eye Clinic Liaison Officer Service at James Cook University Hospital
The Eye Clinic Liaison Officer (ECLO) service at James Cook University Hospital provides support to people with sight loss. The aim of this work was to gather the views of service users to evaluate the benefits and impact of the service.
1 June 2017
Report
Annual Report 2016 to 2017
Annual Report 2016-17
Find out our highlights from 2016 to 2017, including who we engaged with, our focus areas, and our impacts.
1 June 2017
Report
Our Priorities 17 18 front cover
Our Priorities for 2017/18
We asked the public to help us identify what they consider should be our work plan priorities for 2017/18. The public were asked to identify areas which they felt should be our top three priorities from a list of health and social care services.
1 March 2017
Report
Outpatient Appointments Report front cover
Communication of Outpatient Appointments at The James Cook University Hospital
Throughout 2016, Healthwatch Middlesbrough received feedback from members of the public concerning a lack of communication regarding outpatient appointments from The James Cook University Hospital (JCUH).
1 February 2017
Report
Dentist looking at a dental x-ray
10 top tips to get the most out of your dental appointment
Everyone should be able to access good quality NHS dental services. Take a look at our top tips to help you get the most out of your next dental appointment.
29 November 2016
Advice and Information
NHS 111 Service Feedback Report front cover
NHS 111 Service Feedback
We regularly attend the North East Ambulance Service Healthwatch Forum. At a previous meeting, we were informed that the next meeting would focus on the 111 service and that this would involve a discussion and opportunity to feed back local views.
1 October 2016
Report
STAR Scheme Report Front Cover
Evaluation of Patient Experience at the South Tees Access & Response (STAR) Scheme
The STAR pilot extends evening and weekend opening times for patients from 6.30pm to 9.30pm Monday to Friday and 8am to 8pm on weekends and bank holidays to ensure patients get the right care, first time through a single point of access.
1 August 2016
Report