NHSE Complaint Procedure

People across County Durham and Tees Valley have been telling us the same thing for years. When support works, it’s because someone stays, listens, and follows through. When it doesn’t, people are left navigating services alone, repeating their story, waiting for calls that don’t come, and reaching crisis without the support they need.

Over recent months, all 14 Healthwatch across the North East and North Cumbria have been out in communities listening to people’s real experiences of accessing their GP, using the NHS App, and trying Pharmacy First.

The NHS App gives you a simple and secure way to access a range of NHS services.

You must be aged 13 or over to use the NHS App. You also need to be registered with a GP surgery in England.