ECLO Report Front Cover
Evaluation of the Eye Clinic Liaison Officer Service at James Cook University Hospital
The Eye Clinic Liaison Officer (ECLO) service at James Cook University Hospital provides support to people with sight loss. The aim of this work was to gather the views of service users to evaluate the benefits and impact of the service.
1 June 2017
Report
Annual Report 2016 to 2017
Annual Report 2016-17
Find out our highlights from 2016 to 2017, including who we engaged with, our focus areas, and our impacts.
1 June 2017
Report
Our Priorities 17 18 front cover
Our Priorities for 2017/18
We asked the public to help us identify what they consider should be our work plan priorities for 2017/18. The public were asked to identify areas which they felt should be our top three priorities from a list of health and social care services.
1 March 2017
Report
Outpatient Appointments Report front cover
Communication of Outpatient Appointments at The James Cook University Hospital
Throughout 2016, Healthwatch Middlesbrough received feedback from members of the public concerning a lack of communication regarding outpatient appointments from The James Cook University Hospital (JCUH).
1 February 2017
Report
Dentist looking at a dental x-ray
10 top tips to get the most out of your dental appointment
Everyone should be able to access good quality NHS dental services. Take a look at our top tips to help you get the most out of your next dental appointment.
29 November 2016
Advice and Information
NHS 111 Service Feedback Report front cover
NHS 111 Service Feedback
We regularly attend the North East Ambulance Service Healthwatch Forum. At a previous meeting, we were informed that the next meeting would focus on the 111 service and that this would involve a discussion and opportunity to feed back local views.
1 October 2016
Report
STAR Scheme Report Front Cover
Evaluation of Patient Experience at the South Tees Access & Response (STAR) Scheme
The STAR pilot extends evening and weekend opening times for patients from 6.30pm to 9.30pm Monday to Friday and 8am to 8pm on weekends and bank holidays to ensure patients get the right care, first time through a single point of access.
1 August 2016
Report
Strengthening Voices report front cover
Strengthening Voices
The main purpose of this event was to present our third annual report and to gather opinions from the public through workshop activities on how they wanted to engage with the providers of health and social care services.
13 July 2016
Report
Annual Report 2015 to 2016
Annual Report 2015-16
Find out our highlights from 2015 to 2016, including who we engaged with, our focus areas, and our impacts.
1 June 2016
Report
Shaping Mental Health Services Together Report front cover
Shaping Mental Health Services Together
We hosted an event on Wednesday 16 March in collaboration with North East Together and Voices for Choices. The main purpose of the event was to gather views and experiences of those who access mental health services in the locality.
16 March 2016
Report
Discharge and Medication Report Front Cover
Discharge and Medication Supply at The James Cook University Hospital
The aim of this investigation was to gather views and experiences from patients who had recently been admitted to The James Cook University Hospital to determine if long waiting times for medication supply was resulting in delays in discharge.
1 February 2016
Report
GP sitting opposite a patient about to take their tempreature
10 top tips to get the most out of your GP appointment
We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP.
25 November 2015
Advice and Information