News and reports

When it comes to making a real difference in patient care, it takes someone with vision, dedication, and a genuine passion for helping others. That’s exactly what Steph has brought to her role as Screening Lead at our practice.

At the heart of every well-run practice is a team member who sees a challenge and turns it into an opportunity for improvement. For us, that person is Ganine.

Every successful team has someone who quietly keeps everything running smoothly—someone who steps up, takes initiative, and delivers excellence time and time again. For our practice, that person is Chloe.

In every organisation, there are individuals who quietly become its heart and soul. For our practice, that person is Cath, who has been a beloved receptionist since 1974. For over five decades, Cath has been the friendly face that greets patients, the calm voice on the phone, and the reassuring presence that makes everyone feel welcome.

Since joining our practice in 2021, Carol has consistently gone above and beyond in her role as a Practice Nurse. Her dedication to learning, patient care, and team support has made her an invaluable member of our nursing team and a true asset to the practice.

Jayne Henderson, Practice Manager at Prospect Surgery, nominated the practice and its dedicated team for a Spotlight Award in recognition of their outstanding commitment to patient care. She shared:

"At Prospect Surgery, excellence isn’t just a goal—it’s a standard. Managing this practice is a privilege, thanks to the unwavering dedication and compassion of every team member. From reception to clinical care, our staff consistently go above and beyond to ensure every patient receives the best possible experience when they contact or visit the practice".

In the heart of our frontline services, where compassion meets challenge, Paul stands out—not for seeking recognition, but for the quiet, unwavering way they change lives every single day.

At We Are With You Redcar and Cleveland, we are proud to shine a spotlight on the extraordinary team of volunteers who are the backbone of our support services for young people and adults facing challenges with drugs and alcohol.

One of our Community Champions, Kerri Brems is proud to nominate Alex for her outstanding dedication and impact as a volunteer at ARCH Teesside.

At the heart of our community lies a truly special place: the Woodside Dementia Hub. Recently, four heartfelt nominations highlighted the incredible work of the Hub’s staff and volunteers, painting a picture of a space filled with empathy, support, and genuine care.

Eston PCN’s Lisa Bowyer has been awarded a Spotlight Certificate in recognition of her outstanding contribution to improving healthcare access for people with learning disabilities. As a Learning Disability Primary Care Link Worker, Lisa has pioneered a compassionate and community-driven initiative that is making a real difference.

The next Spotlight Award is for a video created by STOMP (stopping the over medication of people with a learning disability, autism or both) and Skills for People to show how a medication review should be carried out.