Modern General Practice Access: What People Across Our Region Told Us
Over recent months, all 14 Healthwatch across the North East and North Cumbria have been out in communities listening to people’s real experiences of accessing their GP, using the NHS App, and trying Pharmacy First.
Together, we gathered honest feedback from hundreds of residents, people in warm spaces, libraries, community centres, foodbanks, GP practices and many places in between. This joint report brings all of that insight together, showing what’s working well, where people are still struggling, and what would make accessing GP care clearer and fairer.
The Integrated Care Board (ICB) has now taken this work forward. Our findings have been commended by the Quality & Safety Committee, will feature in GP bulletins, and are being used to inform planning through the March Primary Care Sub‑Committee.
Thank you to everyone who spoke to us. Your voice is already influencing change across primary care.
