Engaging Our Community: Supporting Digital Health Confidence at Acklam Library

Understanding Digital Confidence in Healthcare

During conversations with 15 attendees, we explored how confident people felt using online health services, including the NHS App.  We also provided information on Pharmacy First, and awareness of GP Extended Access.

Awareness of the NHS App

• 9 people had heard of the NHS App
• 6 people had never heard of it

While some were familiar with it, many described difficulties using the app, reflecting barriers such as:

• Limited digital confidence
• Low digital skills
• Accessibility challenges
• A preference for traditional communication methods

Several participants expressed they feel more reassured by:

• Speaking to someone face‑to‑face
• Making appointments by phone
• Receiving paper copies of letters and appointment confirmations

One lady described feeling “stressed” by trying to use different apps and reported frustration at having nowhere to get help since The Hope Foundation closed—especially as she has no family support. Many participants did, however, show interest in learning more, and were provided with guidance to take home.

Strong Awareness of Pharmacy First

Understanding of the Pharmacy First service was generally positive. Most participants were aware of the scheme, often recalling:

• Posters and leaflets in local pharmacies
• Advice from pharmacy staff

People responded favourably to the idea of using Pharmacy First as a convenient route to care, and many said they would consider using it in the future.

Blood Pressure Checks Highlight Monitoring Needs

As part of our visit, we offered free blood pressure checks. A total of 15 readings were taken:

• 3: Low
• 5: Healthy
• 4: Slightly Raised
• 3: High

Everyone was reminded of the importance of regular physical activity and a balanced diet for maintaining healthy blood pressure.

Those with slightly raised or high readings were advised to continue monitoring and to contact their GP if issues persist. Participants expressed appreciation for having these checks available in a relaxed, community setting, rather than having to book an appointment at their GP practice.