Evaluation of Patient Experience at the South Tees Access & Response (STAR) Scheme
The STAR pilot extends evening and weekend opening times for patients from 6.30pm to 9.30pm Monday to Friday and 8am to 8pm on weekends and bank holidays to ensure patients get the right care, first time through a single point of access.
1 August 2016
Discharge and Medication Supply at The James Cook University Hospital
The aim of this investigation was to gather views and experiences from patients who had recently been admitted to The James Cook University Hospital to determine if long waiting times for medication supply was resulting in delays in discharge.
1 February 2016
North Ormesby Health Village Sexual Health Services - Enter and View
We had received complaints regarding staff attitudes at North Ormesby Health Village towards some young people accessing the service. We decided to carry out an Enter and View to observe a regular drop-in clinic.
9 July 2015
Making Middlesbrough more Dementia Friendly
In England, it is estimated that 676,000 people have dementia. The Government has stated that it has made significant progress by doubling investment in research, recruiting 1 million Dementia Friends and giving NHS staff specialist training.
1 July 2015
Access to Sexual Health Services in Middlesbrough
The aim of the investigation was to look at the public’s experience in accessing Sexual Health Services in Middlesbrough. We wanted to ascertain what is currently working well, identify any gaps in services and look at what could be improved upon.
1 June 2015