News and reports | Healthwatch Middlesbrough

Communication Strategy front cover

Communication Strategy

Our Communication Strategy outlines how we will engage and communicate effectively with our stakeholders and communities.

Terms of Reference front cover

Terms of Reference

This refers to a range of protocols, supporting working arrangements, detailed in appropriate policies and frameworks. In the event of any inconsistency, contradiction or disagreement on the Governance arrangements, these Terms will prevail.

Code of Conduct front cover

Code of Conduct

This Code of Conduct provides guidance on the responsibilities and conduct expected from our Partnership Board Members.

Patient Experience of Outpatient Services Report front cover

Patient Experience of Outpatient Services at The James Cook University Hospital

Outpatient services have been identified as a priority for NHS South Tees Clinical Commissioning Group. We were approached by NHS South Tees Clinical Commissioning Group to support them to complete this piece of work.

1 September 2017

ECLO Report Front Cover

Evaluation of the Eye Clinic Liaison Officer Service at James Cook University Hospital

The Eye Clinic Liaison Officer (ECLO) service at James Cook University Hospital provides support to people with sight loss. The aim of this work was to gather the views of service users to evaluate the benefits and impact of the service.

Annual Report 2016 to 2017

Annual Report 2016-17

Find out our highlights from 2016 to 2017, including who we engaged with, our focus areas, and our impacts.

Our Priorities 17 18 front cover

Our Priorities for 2017/18

We asked the public to help us identify what they consider should be our work plan priorities for 2017/18. The public were asked to identify areas which they felt should be our top three priorities from a list of health and social care services.

Outpatient Appointments Report front cover

Communication of Outpatient Appointments at The James Cook University Hospital

Throughout 2016, Healthwatch Middlesbrough received feedback from members of the public concerning a lack of communication regarding outpatient appointments from The James Cook University Hospital (JCUH).

1 February 2017

NHS 111 Service Feedback Report front cover

NHS 111 Service Feedback

We regularly attend the North East Ambulance Service Healthwatch Forum. At a previous meeting, we were informed that the next meeting would focus on the 111 service and that this would involve a discussion and opportunity to feed back local views.

STAR Scheme Report Front Cover

Evaluation of Patient Experience at the South Tees Access & Response (STAR) Scheme

The STAR pilot extends evening and weekend opening times for patients from 6.30pm to 9.30pm Monday to Friday and 8am to 8pm on weekends and bank holidays to ensure patients get the right care, first time through a single point of access.

Strengthening Voices report front cover

Strengthening Voices

The main purpose of this event was to present our third annual report and to gather opinions from the public through workshop activities on how they wanted to engage with the providers of health and social care services.

Annual Report 2015 to 2016

Annual Report 2015-16

Find out our highlights from 2015 to 2016, including who we engaged with, our focus areas, and our impacts.