STAR Scheme Report Front Cover
Evaluation of Patient Experience at the South Tees Access & Response (STAR) Scheme
The STAR pilot extends evening and weekend opening times for patients from 6.30pm to 9.30pm Monday to Friday and 8am to 8pm on weekends and bank holidays to ensure patients get the right care, first time through a single point of access.
1 August 2016
Report
Strengthening Voices report front cover
Strengthening Voices
The main purpose of this event was to present our third annual report and to gather opinions from the public through workshop activities on how they wanted to engage with the providers of health and social care services.
13 July 2016
Report
Annual Report 2015 to 2016
Annual Report 2015-16
Find out our highlights from 2015 to 2016, including who we engaged with, our focus areas, and our impacts.
1 June 2016
Report
Shaping Mental Health Services Together Report front cover
Shaping Mental Health Services Together
We hosted an event on Wednesday 16 March in collaboration with North East Together and Voices for Choices. The main purpose of the event was to gather views and experiences of those who access mental health services in the locality.
16 March 2016
Report
Discharge and Medication Report Front Cover
Discharge and Medication Supply at The James Cook University Hospital
The aim of this investigation was to gather views and experiences from patients who had recently been admitted to The James Cook University Hospital to determine if long waiting times for medication supply was resulting in delays in discharge.
1 February 2016
Report
North Ormesby Health Village Sexual Health Clinic front cover
North Ormesby Health Village Sexual Health Services - Enter and View
We had received complaints regarding staff attitudes at North Ormesby Health Village towards some young people accessing the service. We decided to carry out an Enter and View to observe a regular drop-in clinic.
9 July 2015
Report
Making Middlesbrough more Dementia Friendly front cover
Making Middlesbrough more Dementia Friendly
In England, it is estimated that 676,000 people have dementia. The Government has stated that it has made significant progress by doubling investment in research, recruiting 1 million Dementia Friends and giving NHS staff specialist training.
1 July 2015
Report
Annual Report 2014 to 2015
Annual Report 2014-15
Find out our highlights from 2014 to 2015, including who we engaged with, our focus areas, and our impacts.
1 June 2015
Report
Sexual Health Services Report front cover
Access to Sexual Health Services in Middlesbrough
The aim of the investigation was to look at the public’s experience in accessing Sexual Health Services in Middlesbrough. We wanted to ascertain what is currently working well, identify any gaps in services and look at what could be improved upon.
1 June 2015
Report
Cancer Screening Report front cover
Cancer Screening Uptake in Middlesbrough
We aimed to gather the views of local people who had accessed screening services and those who had not in order to determine what was working well and what could be improved in the current provision.
1 June 2015
Report
Access to GP Services Report front cover
Access to GP Services
We received intelligence through engagement activities and our Information & Signposting service that people were experiencing difficulties in making appointments at their GP surgeries.
1 April 2015
Report
Ward 12 Enter and View report front cover
James Cook University Hospital - Ward 12 Enter and View
We received a complaint regarding Ward 12 at The James Cook University Hospital which had been routed via the Department of Health, CQC and Healthwatch England.
1 March 2015
Report