🌟 Ganine’s Innovation: Transforming Patient Recalls with Efficiency and Care

As part of her full-time admin role, Ganine took on a Business Administration apprenticeship—not just to gain a qualification, but to enhance her contribution to the practice. Her commitment to learning and growth has led to a significant improvement in one of the most complex areas of practice management: patient recalls.

🔄 Streamlining the Recall Process

Recalls are essential for ensuring patients receive timely reviews—whether it’s an annual check-up, a follow-up for new medication, or a repeat blood test. In a busy practice, the volume of recalls can be overwhelming. But Ganine saw an opportunity to make the process more efficient for both staff and patients.

She developed a new system that:

• Contacts patients directly and codes each recall appropriately
• Sends a booking link where possible, allowing patients to choose a convenient appointment time
• Offers appointment options by phone for those without digital access
• Sends letters to patients who cannot be reached by phone

This approach has dramatically improved the speed and efficiency of the recall process. It also allows other admin team members to assist with the workload, thanks to the clarity and structure Ganine has introduced.

📈 Real Results, Real Impact

In the last financial year, Ganine’s system led to a 10% increase in appointment uptake compared to the previous year. That’s a significant improvement in patient engagement and care delivery.

Her dedication doesn’t stop at process improvement. Ganine goes above and beyond to accommodate patients’ needs, offering a wide range of appointment options and even rearranging schedules to suit specific requests.

🏆 A Distinction Well Deserved

Ganine’s efforts culminated in her achieving a Distinction – Outstanding in her Business Admin apprenticeship. This recognition reflects not only her academic success but also the real-world impact of her work.

She is a credit to our practice, and we are incredibly proud of the strides she has made. Her innovation, compassion, and commitment to excellence make her an essential part of our team.