🌟 Steph’s Screening Success: Driving Cervical Screening Uptake with Innovation and Compassion

Originally part of the admin team, Steph was asked to take on the screening lead position to help improve our Cervical Screening uptake and support other screening services. What she’s achieved since then has far exceeded expectations—and has had a measurable impact on patient health and engagement.

📲 A Smarter, Patient-Centred Approach
Steph didn’t just take on the role—she transformed it. By developing new systems and strategies, she made it easier and more convenient for patients to book their screening appointments. Her approach includes:

Calling patients directly to discuss appointments
Sending a booking link via mobile so patients can choose a date and time that suits them
Providing appointment options by phone for those without mobile access
Sending pink invitation letters with informative leaflets to patients who can’t be reached by phone
Steph also sends reminders the day before appointments, and if a patient doesn’t attend, she follows up personally to encourage rebooking. Her persistence and care have made a real difference.

📈 Results That Speak for Themselves
Thanks to Steph’s efforts, our practice has already achieved 80% uptake in one of the two targeted screening categories—nine months ahead of the March 2026 deadline. The second category has reached 68%, and we’re well on our way to surpassing expectations.

Her success has drawn attention beyond our practice. Steph has met with Public Health representatives and our management team to help shape the information shared with other practices and what is published on official websites. Her work is now influencing wider strategies for screening engagement.

🏅 A Role Model in Action
Steph’s achievements in screening are just one example of her dedication and excellence. She has gone above and beyond to ensure patients are informed, supported, and empowered to take control of their health.

She is a credit to our practice, and we are proud to recognise her efforts. Steph’s work is not only improving outcomes—it’s setting a new standard for patient engagement and care.