Who we are and what we do

We are an independent champion for people who use health and social care services and to make sure that those running services, put people at the heart of care - especially those who find it hardest to be heard.

We focus on ensuring that people’s experiences and concerns about health and social care services are heard and we speak out on their behalf to inform service development and ensure they meet the needs of local people.

How we do this

We are here to listen to what you like about services and what you think could be improved. No matter how big or small the issue, we want to hear about it.

This is done through our:

  • Information and signposting service - People can contact us with any queries or concerns about health and social care services.
  • Focussed community consultations, surveys and attending events - Talk to local people individually and in groups about their experiences of health and social care services.
  • Enter and View activities - We have the legal power to visit health and social care services to see them in action, this is called an ‘Enter and View’. It offers an opportunity for us to speak to patients, public, their families and staff.
  • Positive relationships with professionals working in the heart of communities who provide regular feedback about what people are telling them and experiencing. This role is called a Community Champion (link)

All of these activities help us to:

    1. Identify and highlight what is working well.
    2. Recommend improvements for specific service areas.

Our focus

Our priorities change every year to reflect what’s important to local people which is based on what you tell us.

2021-2022 priorities

  • Access to GP’s
  • NHS Dentistry
  • Mental health and wellbeing
  • Adult hearing services


Find out more about our 2020-21 priorities here

Have your say

Tell us your experience of health and social care services and help make care better.

Find out more

Advice and information

Find out about more about how we can help you access the support you need to live well.

Find out more

Our Board


Find out more about our Board.

Meet our Board

Our staff

Healthwatch England Staff member

Meet our staff and volunteers.

Meet the team

Work with us

If you are an organisation looking to work with us on a project, get in touch and tell us more.

Contact us