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Raising concerns and making complaints about health, social care or education

07/06/2016

Please click here to take part in this survey which is for children, young people and adults with a learning disability, autism or both, their families and paid carers.

NHS England are carrying out this survey to add to what they have learnt at events and meetings about people’s experiences of raising concerns and making complaints.

Your feedback will help with a new project about raising concerns and making complaints called Ask Listen Do.

The survey ends on 31 January 2018.

An easy read version of this survey is available to download here.

What do we mean by raising a concern or making a complaint?

It is not always easy to know when something is a concern and when something is a complaint.

A concern is something you are worried about, or nervous about, which can be resolved at the time the concern is raised.

Whereas a complaint is a statement about something that is wrong or that you are dissatisfied with which requires a formal response.

You could be concerned about something and raise it, and if it’s not dealt with satisfactorily you may then make a complaint about that concern.

Recent

Your Local Healthwatch

The next meeting of the Healthwatch South Tees Leadership and Delivery Group will be taking place on 8 March. Click here for the agenda.

Nominate a Star!

Have you received outstanding care and treatment?  Has a heathcare professional gone the extra mile?  Would you like to share your positive experience about a health and social care service?

If you would like to nominate an employee, volunteer or department of a health and social care service (in Middlesbrough or Redcar and Cleveland) then please click here!

 

Call us on our new freephone telephone number 0800 989 0080 if you would like to access our Information and Signposting service!

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Improving Access to Psychological Therapies (IAPT) 2018

Clinical Commissioning Groups (CCGs) in Durham and Tees are working together to deliver an enhanced IAPT service that it is consistent and equitable across the region with a single point of access.  This will mean changing the way that the service is delivered currently, and they are at the stage where they would like to gain views on the proposed model from past and current services users. Click here to share your feedback.