During August 2017 we received information from Middlesbrough Deaf Centre, highlighting issues affecting some of their service users in accessing various health and social care services.
This refers to a range of protocols, supporting working arrangements, detailed in appropriate policies and frameworks. In the event of any inconsistency, contradiction or disagreement on the Governance arrangements, these Terms will prevail.
Outpatient services have been identified as a priority for NHS South Tees Clinical Commissioning Group. We were approached by NHS South Tees Clinical Commissioning Group to support them to complete this piece of work.
The Eye Clinic Liaison Officer (ECLO) service at James Cook University Hospital provides support to people with sight loss. The aim of this work was to gather the views of service users to evaluate the benefits and impact of the service.
Throughout 2016, Healthwatch Middlesbrough received feedback from members of the public concerning a lack of communication regarding outpatient appointments from The James Cook University Hospital (JCUH).
We regularly attend the North East Ambulance Service Healthwatch Forum. At a previous meeting, we were informed that the next meeting would focus on the 111 service and that this would involve a discussion and opportunity to feed back local views.
The main purpose of this event was to present our third annual report and to gather opinions from the public through workshop activities on how they wanted to engage with the providers of health and social care services.
We hosted an event on Wednesday 16 March in collaboration with North East Together and Voices for Choices. The main purpose of the event was to gather views and experiences of those who access mental health services in the locality.
The aim of this investigation was to gather views and experiences from patients who had recently been admitted to The James Cook University Hospital to determine if long waiting times for medication supply was resulting in delays in discharge.
We had received complaints regarding staff attitudes at North Ormesby Health Village towards some young people accessing the service. We decided to carry out an Enter and View to observe a regular drop-in clinic.